Privacy Policy

Information We Collect

We collect the following types of personal information:

• Identity & Contact: Full name, email address, phone number
• Account Information: Username, password (encrypted), profile preferences
• Booking & Transaction Data: Court reservations, payment history, membership tier
• Payment Information: Credit/debit card details (processed securely via third-party payment processors; we do not store full card numbers)
• Health Disclaimer Acknowledgment: Waiver signatures and timestamps
• Communications: Emails, SMS messages, and customer support exchanges
• Usage Data: Website behavior, browser type, IP address, pages visited
• Marketing Preferences: Newsletter subscription status, promotional opt-ins

How We Use Your Information

We use your personal information for the following purposes:

• Processing court bookings, memberships, and purchases
• Sending booking confirmations, reminders, and cancellation notices
• Sending SMS updates related to your reservations (with your consent)
• Sending our newsletter, promotions, and tournament announcements (opt-in only)
• Processing payments and managing your account
• Complying with our legal liability waiver requirements
• Improving our website, services, and member experience
• Responding to customer support inquiries
• Complying with applicable Texas and federal law

SMS & Email Communications

By providing your phone number, you consent to receive SMS messages regarding your booking status, account activity, and club updates. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message. You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in every email.

We do not sell or share your contact information with third-party marketers.

Sharing of Information

We do not sell your personal information. We may share data with trusted third parties only as necessary to operate our services:

• Payment processors (e.g., Stripe, Square) for secure transaction processing
• Booking platform providers to manage court reservations
• Email/SMS marketing tools to send communications you've opted into
• Waiver management platforms to store signed liability agreements
• Legal or regulatory authorities when required by law or court order

All third-party service providers are contractually required to handle your data securely and only for the purposes we specify.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Signed liability waivers are retained for a minimum of 5 years as required for legal protection. Payment records are retained as required by applicable tax and accounting regulations.

You may request deletion of your data (subject to legal retention requirements) by contacting us at the address below.

Cookies & Website Tracking

Our website uses cookies and similar tracking technologies to improve user experience and analyze traffic. You may disable cookies in your browser settings, though some features of the site may not function properly.

We may use analytics tools (e.g., Google Analytics) to understand how visitors interact with our website. This data is aggregated and does not identify individual users.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time
• Withdraw consent for SMS communications

To exercise any of these rights, contact us using the information below.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe a child under 13 has provided us with personal information, please contact us immediately.

Participants under 18 must have a parent or legal guardian sign the liability waiver on their behalf.

Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment information is processed through PCI-DSS compliant third-party processors. We do not store full credit card numbers on our systems.

No method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.

Governing Law

This Privacy Policy is governed by the laws of the State of Texas. Any disputes arising under this policy shall be resolved in Travis County, Texas.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the "Last Updated" date at the top. Continued use of our services after changes constitutes acceptance of the updated policy.

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